Help Centre
Welcome to the Help Center at GreekWorld.ca! We're here to assist you with any questions or concerns you may have. Below are some frequently asked questions and helpful guides to get you the support you need quickly.
1. How to Place an Order
Placing an order on GreekWorld.ca is easy! Follow these simple steps:
- Browse Products: Navigate through our categories and products to find the items you want to purchase.
- Add to Cart: Once you’ve found an item, click the "Add to Cart" button.
- Review Cart: When you're ready, click the shopping cart icon at the top of the page to review your items.
- Checkout: Click "Proceed to Checkout," enter your shipping information, select your payment method, and complete your purchase.
You will receive an order confirmation email once your order has been successfully placed.
2. Payment Methods
We accept a variety of payment methods, including:
- Credit/Debit Cards (Visa, MasterCard, American Express)
- PayPal
If you experience any issues during the payment process, please contact our customer support team at info@greekworld.ca or call us at (416) 466-9040.
3. Shipping & Delivery
We offer reliable and fast shipping options for all orders. Here's what you need to know:
- Shipping Times: Depending on your location, orders typically arrive within 5-10 business days.
- Shipping Fees: We offer free standard shipping for orders over $99. For orders under this amount, shipping fees will apply based on the delivery address.
- Tracking: You will receive a tracking number via email once your order has shipped.
If your order hasn't arrived within the estimated time, feel free to reach out to us for assistance.
4. Returns & Exchanges
We want you to be completely satisfied with your purchase! If you need to return or exchange an item, here's how:
- Return Policy: Returns are accepted within 30 days of receiving your order. Items must be unused and in their original packaging.
- How to Return: Contact our customer service team at info@greekworld.ca to initiate a return. We’ll provide you with a return authorization and instructions for sending the item back.
- Exchanges: If you want to exchange an item for a different size or color, let us know, and we will help you through the process.
5. Account Management
You can create an account on GreekWorld.ca to track orders, save favorite items, and enjoy faster checkout. Here’s how:
- Create an Account: Click on "Sign Up" at the top of the page to register with your email and create a password.
- Manage Your Account: After logging in, you can view past orders, update your personal information, and save payment methods for future purchases.
6. Frequently Asked Questions (FAQs)
Q: Can I change or cancel my order after it's been placed?
A: Orders are processed quickly, but if you need to make any changes, please contact us immediately. We'll do our best to assist you.
Q: Do you offer gift cards?
A: Yes, we do! GreekWorld.ca offers digital gift cards in various denominations. You can purchase them directly on our website.
Q: How do I contact customer service?
A: You can reach our customer service team via email at info@greekworld.ca or call us at (416) 466-9040. We're here to help!
7. Contact Us
If you still have questions or need assistance with your order, feel free to reach out to us. We’re happy to help!
- Email: info@greekworld.ca
- Phone: (416) 466-9040
Thank you for shopping with GreekWorld.ca! We hope you have a wonderful experience.